Refund policy

ShopLup.com, operated by Shoplogist Limited (Company number:  12888162), customer satisfaction is our priority. If you are not completely happy with your purchase, we’re here to assist you. Please review our refund policy for details.

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Eligibility for Refunds

1. Timeframe: Refund requests must be initiated within 14 days of receiving your order.
2. Condition: Items must be:
   • Unworn, unwashed, and in their original condition.
   • Returned with all tags and packaging intact.
3. Non-Refundable Items:
   • Intimate apparel (e.g., lingerie)
   • Sale or clearance items
   • Customized or personalized products

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How to Request a Refund

1. Contact Us: Email  with:
   • Your order number
   • A brief description of the issue
   • Photos (if applicable, e.g., for damaged or incorrect items)
2. Approval: Once approved, we will provide return instructions and a return address.

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Return Shipping

• Standard Returns: Customers are responsible for return shipping costs.
• Faulty or Incorrect Items: If the item is defective or incorrect, SafaiStyle.com will cover the return shipping costs.

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Refund Process

1. Refunds will be processed once we receive and inspect the returned item.
2. Approved refunds will be credited back to your original payment method within 5-7 business days.
3. Original shipping fees are non-refundable unless the return is due to a fault or error on our part.

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Damaged or Incorrect Items

• If you receive a damaged or incorrect item, notify us within 48 hours of delivery by emailing ShopLup.com with clear photos of the issue. We’ll offer a full refund, replacement, or store credit, depending on your preference.

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Registered Office

For any formal correspondence, please note our registered office address:

Shoplogist Limited
Suite A 82 James Carter Road,
Mildenhall, Bury St. Edmunds,
England, England, IP28 7DE